Customer Support Engineering

Why this training topic is so important to any IT professional for their career growth?

The Customer Support Engineering (CSE) role is one of the most demanding & critical job in any Unix/Linux Enterprise system tech. industry. CSE is a direct interface between the customers and the product development, QA Engineering. The primary focus of CSE is to address all sorts of customer escalation(s) at most care. This involves providing resolution to any customer escalation(s) within an expected turnaround time frame and thus minimizing customer unpleasant product usage experience. Classic example is system downtime due to either system hang or panic issue at customer site(s) where Zero downtime is expected due to critical application run(s). Hence, CSE job(s) has direct impact on the overall company revenue. Complete functional scope of the CSE role within an Enterprise System high tech. company organizational structure, is as explained below in the following video:

What you as a trainee can gain from this training?

1. In terms of learning values?
• Gaining very good understanding of criticality & functionality of CSE job in any Unix/Linux enterprise system high tech. company.
• Gaining very good understanding of how can you be very effective in your CSE job including both soft skills set & technical skills set.
2. In terms of newly acquired technical skill set?
• In depth knowledge & hands on experience on the complete functional scope of Unix/Linux enterprise system based CSE job in relevance to PDLC.
• Complete customer escalation resolution process.
• Some of the major types of customer escalations and resolutions.
3. In terms of your overall professional career growth prospective.
• Career transition in to a Customer Support engineer if you are fresh Computer Science engineering graduate.
• Career transition in to a CSE Lead if you are already has a few years work experience in the same technical domain.
4. In terms of prospective job opportunities?
• Our latest research on the list of major high tech. companies who are hiring Customer Support engineers, at present?